Customer Service Accreditation For Law Firms
How often have you read that a business is client centric, Partner-led, puts their customers first etc…?
Now consider how many of those businesses can actually demonstrate what that means in practice and whether they’ve shown a commitment to customer service.
Working towards the Customer Service Excellent (CSE) standard helps law firms do just that, with the aim of improving business performance and driving change within the practice.
The CSE Standard is an opportunity to stand apart from your competitors and build a tangible difference that helps attract and retain both clients and staff. It provides a framework to develop in-house skills and to achieve continuous improvement year upon year. If your firm is Lexcel or ISO accredited then you will also find this works alongside these standards and they complement one another.
Full details of the standard can be found here http://www.customerserviceexcellence.uk.com/CSE_Standard.pdf
We work with closely with CSE professional consultants to help solicitors with:
- Gap analysis and recommendations
- Developing a project plan
- Roll out and implementation
- Education and awareness
- Arranging external assessment
- Maximising the marketing benefit of CSE
To find out more call 01253 969166 or drop us an line here.